CUSTOMER OPPORTUNITY INTELLIGENCE, CANADA AND USA
You Are Losing Work You Will Never Know About
GraceIQ independently benchmarks how infrastructure and engineering firms across North America handle customer opportunities, then closes every gap we find.
20 minutes. Free. No pitch.
These are not struggling firms. Most of them thought things were fine.
WHAT WE CONSISTENTLY FIND
Three Things Happening
Right Now In Your Firm
The enquiry nobody answered
A prospect found you, reached out, and never heard back. They called someone else. You never knew they called.
The proposal that went cold
You sent it. You followed up once. Then silence. They went with the firm that followed up three times.
The past client who moved on quietly
You did great work. Then eighteen months passed with no contact. Their next project went to whoever stayed in touch.
THE INVISIBLE NUMBER
It Never Shows Up On Any Report
There is no dashboard that shows you the project that went to a competitor. No line item for the past client who gave their next contract to whoever stayed in touch. The revenue leaving your firm through missed follow-up and slow response is completely invisible, until you start measuring it.
The firms growing faster than you are not better engineers. They are simply more consistent at one thing.
HOW GRACEIQ WORKS
We Start By Showing You
What Is Actually Happening
Not what you think is happening. What the data shows.
We Benchmark
We independently assess your firm across five customer opportunity metrics.
You see your real numbers, compared to 115 firms in your sector across North America.
We Close The Gaps
We build and manage everything your benchmark identifies as missing.
Your team touches nothing. We run it all.
We Watch Monthly
Every month GraceIQ manages your past client outreach, keeps your online presence current, and delivers one plain-English report showing what happened and what to focus on next.
WHY GRACEIQ
We Are The Only Company Doing This Specifically For Infrastructure and Engineering Firms
Not a marketing agency
We do not generate leads. We ensure your firm stays consistently present with past clients and prospects between projects.
Not software you manage
We build it. We run it. Your team never logs into anything new.
We benchmark first
Before we change anything you see your real numbers compared to your sector. No guessing.
Built for this industry only
Our benchmarks come from 115 infrastructure and engineering firms. Not retail. Not SaaS. Firms like yours.
CLIENT TRANSFORMATION
This Is What Fully Managed Looks Like
From No System to Every Gap Closed, in 90 Days
Project Summary
GraceIQ benchmarked the operational gaps, implemented the complete customer opportunity system, and now manages it in the background. The client's BD Manager focuses on relationships while the system manages every customer opportunity.
Result
BD team focuses on relationships. GraceIQ manages the system.
Founders
Lydia Sakwa & Maggy
Lydia Sakwa
Co-Founder, GraceIQ — Vancouver, BC
I spent 20 years in enterprise operations at companies including Dell, Microsoft, and HP before moving into consulting, where I worked with more than 100 Canadian businesses on technology adoption and operations improvement.
The pattern I kept seeing was the same everywhere. Businesses investing in tools their teams never had time to use. Good people, busy delivering work, with no bandwidth to manage the systems sitting behind them.
That observation led me into the infrastructure and engineering sector, where I worked directly inside firms helping rebuild their customer journey from the ground up. What I found there stopped me. Technically excellent companies. Strong reputations. Real client relationships built over years. And almost no system keeping those relationships alive between projects.
GraceIQ was built to fix exactly that. Named after my mother Grace, who believed the best work looks effortless. When our systems are working correctly you should not notice them. You simply have more conversations, stronger relationships, and fewer opportunities leaving without you knowing.
Connect on LinkedIn →Maggy
Co-Founder, GraceIQ — Vancouver, BC
My background is in marketing, customer communication, and automation, specifically the systems that keep clients engaged from first contact to long-term retention.
Across more than a decade of building follow-up sequences, client communication workflows, and engagement systems for businesses across multiple industries, the challenge I kept encountering was never a lack of tools. It was teams too stretched to use them consistently. Leads went unanswered. Follow-ups got delayed. Not because people did not care. Because the business was moving too fast.
When Lydia described what she was seeing inside infrastructure and engineering firms, technically strong companies losing work between projects because no system was watching what happened to their customer opportunities, the problem made immediate sense. It was the same pattern I had spent years solving in other industries. Except here nobody had built the solution yet.
GraceIQ removes the tools from the equation entirely. We build the systems, run the systems, and report on the systems. Our clients focus on delivering projects and building relationships. We handle everything else.
Together Lydia and Maggy bring what infrastructure and engineering firms actually need — deep operational experience, customer communication expertise, and a combined understanding of why technology adoption fails and what to do instead.
COMMON QUESTIONS
If You Are Wondering Whether This Is For You. It Probably Is
What is customer opportunity intelligence?
Customer opportunity intelligence is the practice of measuring what happens to your inbound enquiries, proposals, and past client relationships, and fixing what is broken. GraceIQ benchmarks your firm across five metrics, closes every gap we find, and monitors performance monthly so nothing slips.
How is GraceIQ different from a marketing agency?
Marketing agencies help you get more enquiries. GraceIQ focuses on what happens to the ones you already have. We do not run advertising or manage social media. We make sure every prospect gets a response, every proposal gets followed up, and every past client stays connected to your firm.
Does my team need to learn new software?
No. We build everything and run everything. Your team does not log into any new platform, attend any training, or change how they work. The only difference they notice is more conversations happening.
How quickly do firms see results?
Most firms see measurable change within the first 30 days. The full benchmark comparison, showing exactly what moved, happens at day 90. Every firm we have worked with was surprised by at least one finding in their initial assessment.
What does GraceIQ cost?
Pricing depends on the size and complexity of your firm. Book a free 20-minute assessment and we will give you a specific number before any commitment is required.
Do you work with firms across the United States as well as Canada?
Yes. GraceIQ serves infrastructure and engineering firms across Canada and the United States. We have assessed firms in British Columbia, Alberta, Ontario, and multiple US states.
What happens in the free assessment?
In 20 minutes we show you your firm's benchmark results across five metrics, compared to 115 other infrastructure and engineering firms across North America. You leave knowing exactly where your opportunities are going. No pitch. No commitment.
ONE LAST THING
Find Out Where Your Opportunities Are Going
20 minutes. Free. No pitch.
Prefer email? hello@graceiq.ca